Policies

Refund & Returns

All sales are final.
Due to the bespoke and handcrafted nature of North & Knox products, we do not accept returns, exchanges, or cancellations once production has begun.
What this means:
  • Once your order enters production, it cannot be canceled, refunded, or returned.
  • Each piece is carefully inspected before shipping to ensure it meets our standards of quality and craftsmanship.
  • Because every bag is made specifically for you, we cannot resell or repurpose it.
If something goes wrong:
  • Shipping damage: Notify us within 48 hours of delivery with photos. We will work with the carrier to resolve the issue.
  • Quality concerns: Contact us at hello@northandknox.com within 7 days of delivery. While we cannot guarantee refunds or exchanges, we will review each inquiry on a case-by-case basis to ensure you feel supported.

Shipping

Orders ship from Columbus, Ohio, USA.
Timelines:
  • Preorder items: Estimated timelines are stated on each product page (typically 2–3 weeks).
  • Ready-to-ship items: Ships within 3–5 business days.
Tracking & Delivery:
  • You will receive tracking information via email once your order ships.
  • Some orders may require a signature upon delivery for security.
  • We currently ship within the United States only. For international inquiries, please contact us directly at hello@northandknox.com.

Terms of Service

By using our site or purchasing from North & Knox, you agree to the following:
Eligibility:
 You must be of legal age in your jurisdiction to make a purchase.
Accuracy of Information:
 You agree to provide complete and accurate details for all purchases and account information.
Prohibited Use:
 Our products, designs, images, and content may not be copied, resold, or used for unlawful purposes.
Intellectual Property:
 All designs, images, branding, and content are the exclusive property of North & Knox.
Pricing & Availability:
 Prices are subject to change without notice. We reserve the right to limit quantities or refuse any order.
Liability:
 North & Knox is not liable for indirect, incidental, or consequential damages related to the use of our products or services.
Governing Law:
 These terms are governed by the laws of the State of Ohio, USA.

Questions?

If you have questions about any of our policies, contact us at hello@northandknox.com. We're here to help.